We build efficient and cutting-edge telecommunications solutions to help our clients deliver world-class services over multiple channels and rein in operational costs.
Companies have long relied on IVR and other computer telephony integration (CTI) solutions to provide cost-effective and efficient customer service. The trend will likely hold in the future as well, given the growing popularity of self-service applications and their cost advantage – agent-assisted service costs three times more than self-service transactions.
Simple menu-driven IVR solutions do not meet the increasing demands of today’s customers. Self-service applications must dynamically adapt to customer preferences to become their first choice for issue resolution. Building intelligence into these applications significantly improves user experience.
Lexys leverages the latest advances in communications technology to build innovative IVR applications that reduce operational costs and improve quality. Since most customers have a smartphone, companies can also develop visual IVR applications to complement their voice-based systems.
Our CTI practice has rich experience in building complex, standards-based CTI solutions for leading private and public sector organisations. Our solutions can be integrated with other enterprise applications and databases to automate complex workflows.
With our experience in working on a wide range of communications hardware, we help you implement and fine-tune powerful CTI solutions. Request a demo today to learn how we can help you augment new service capabilities.
Trusted by several leading organizations for our sharp functional and technology insight, we work with clients across sectors to power their strategic initiatives, augment their capabilities and transform their organisations.